Effective Date: 08/07/2024

Introduction

This Refund Policy describes the circumstances under which RevClean (“we,” “us,” or “our”) will issue a refund for products purchased on our website, www.revclean.co.uk (the “Site”).

Consumer Rights

We acknowledge that under the Consumer Rights Act 2015, you have the following rights:

• Right to a refund: You have the right to a full refund if the product is faulty, not as described, or does not do what it is supposed to do. This right applies within 30 days of receiving the product. After 30 days, but within six months, you are entitled to a repair or replacement, unless we can prove the product was not faulty at the time of purchase.
• Right to cancel: You have a “cooling-off period” of 14 days from the day you place your order to change your mind and cancel it. You will then have a further 14 days to return the product to us.

Our Returns and Refunds Policy

In addition to your statutory rights, we also offer the following returns and refunds policy:

• Unwanted Products: You can return any unwanted product within 14 days of receiving it for a full refund, provided the product is unopened, unused, and in its original packaging.
• Faulty Products: If you receive a faulty product, you can return it to us for a full refund within 30 days of receiving it. We will also cover the cost of return postage.
• Incorrect Products: If you receive a product that is incorrect, you can return it to us for a full refund. We will cover the cost of return postage and send you the correct product free of charge.

How to Make a Return

To make a return, please contact us by email at info@revclean.co.uk. We will provide you with instructions on how to return the product.

Refunds

Once we receive your returned product and have verified that it meets the conditions for a refund, we will process your refund within 10 business days. The refund will be issued to the original payment method used for the purchase.

Please Note

• We reserve the right to refuse a refund for any product that does not meet the conditions outlined in this policy.
• We cannot accept returns for products that have been used or damaged.
• We are not responsible for the cost of return postage for unwanted products unless the product is faulty or incorrect.

Contact Us

If you have any questions about this Refund Policy, please contact us:

• By email: info@revclean.co.uk